This article is always guaranteed to answer the common question of "why did my agent say that?" CloseBot prompts are 100% open source. This makes troubleshooting things like this easy.

Learn exactly how the bot decides what to say by clicking the info icon for the message in question within the contact conversation. There are several areas that auto-open AI logs including objective competions, custom scenarios triggered and more.

Here are some of the most common areas people mess up that causes undesired behavior. Check these out to make sure you're not making a no-no update to your objectives.

If your agent is messing up on an objective, start by taking a look at your short description. This is the most important field for your objectives and you should follow the best practices defined HERE.

Any time you ask WHY your agent said something, you'll be directed to this article. This is the exact method support will use if you ask them why your agent said something as well. We even have a t-shirt in our store with the CloseBot Classic article link... that's how popular this article is 🤣

Get familiar with clicking to see the response reasoning... it's not scary!