Overview
Sometimes you may notice your agent sending more than one message at once. This can look like duplicate replies, or two different responses fired back-to-back. Don’t worry — this is usually caused by one of a few common setup issues, and it’s easy to narrow down.
ISSUE: Duplicate but slightly different replies
Example: “Great, how can I help you today?” and “Awesome, what can I do for you?”
Cause
If your agent is sending messages that are different but have the same overall intent, this usually means CloseBot Classic (V1) and V2 are both active. When accounts migrate from Classic, some leftover job flows or personas can still trigger alongside your new V2 setup.
Fix:
Check if you still have duplicate CloseBot apps in your marketplace.
Disable or remove Classic workflows so only V2 is powering your agent.
Test again to confirm only one response is being sent.
ISSUE: Identical duplicate replies
Example: “Thanks for reaching out, how can I help?” sent twice in a row.
Cause
If the replies are exactly the same, this usually means there was a temporary sending failure and CloseBot attempted to resend the message.
Fix
Check the conversation log to confirm if both messages were actually delivered.
If only one was sent successfully, no further action is needed.
If both went through, reach out to CloseBot Support
ISSUE: Agent responds twice when the contact sends multiple messages quickly
Cause
If a contact sends multiple messages in a short burst (e.g. “Hi” then “Hello?” right after), and your agent replies to both, it may be because your persona has no response delay configured.
Fix
Go to your Persona Settings and add a Response Delay
A small delay helps the agent wait to see if the contact is still typing, so it only replies once instead of to every single incoming message.
Summary
If your agent is sending multiple messages, first check whether CloseBot Classic (V1) is still active, then confirm whether the duplicates are identical or just similar. In most cases, adjusting your setup will resolve the issue. If identical messages are fully sending twice, please contact support.