Learn how to make your agents respond with more human-like timing.
Overview
Variable Reply Times let you control how quickly a persona sends messages. Instead of responding instantly, your agent can wait a realistic amount of time, similar to how a real person texts. This creates more natural, less robotic-feeling conversations.
Nothing changes on its own. Your persona will continue responding normally until you manually adjust this setting.
Why Use It
Use Variable Reply Times if you want:
More human-like pacing in conversations
A smoother, more natural messaging rhythm
Agents that feel less “instant AI” and more like a real representative
More control over how your persona behaves in different contexts or industries
This setting is especially useful if your audience expects thoughtful replies rather than immediate responses.
Options
You can choose from five timing modes:
No Extra Delay — Agent responds as fast as possible
Realistic (20–45 sec) — Natural, human-like pauses
Slow (45–90 sec) — Longer, intentional delays
Random (5–120 sec) — Adds unpredictability to feel more organic
Custom — Set your reply times to a specific number of seconds, this option does not allow for variability
Where to Configure It
You can find this setting inside any persona:
Go to Agents → Personas
Open a persona
Scroll to Advanced Settings
Select your preferred Variable Reply Time option
5. Save the persona
Once saved, the setting applies immediately to all conversations using that persona.