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Tools are Job Flow specific features that will give your Agent more abilities

Tools - General

Sends an email to the contact when they ask for one.

Email Follow-Up (Tool)

Smart FAQ monitors conversations for information your agent doesn't know and after you give it the missing information automatically creates a knowledge document.

Smart FAQ

The Chat Summary Tool allows you to continuously update a contact field within your CRM with the latest summary of your agent's conversation.

Chat Summary - Tool

The Chat Transcript Tool allows you to continuously update a contact field within your CRM with the latest transcript of your agent's conversation.

Chat Transcript - Tool

Michael Swan

Features that give your agent improved abilities

Tools

Create a custom design with text, images, and links

Facebook

YouTube

Office Hours

Find answers and get help from Intercom Support and Community Experts

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