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Tools are Job Flow specific features that will give your Agent more abilities

Learn About Agent Tools

Custom Tools

Sends an email to the contact when they ask for one.

Email Tool

Smart FAQ monitors conversations for information your agent doesn't know and after you give it the missing information automatically creates a knowledge document.

Smart FAQ

Michael Swan

Bryce DeCora

Features that give your agent improved abilities

Tools

Create a custom design with text, images, and links

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YouTube

Office Hours

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.