CloseBot Classic

Bryce DeCora

Learn about settings within the job flow area

Job Flows

The conversation action tells the Agent that you would like it to hang out and chat when it gets to that point in the flow

Conversation

Objectives are a type of action that have your Agent gather information and update fields along the way

Objective

Learn how the Statement action works within CloseBot and some ideas of how and when to use it

Statement

Learn how the branch action helps you to branch into one of two different paths for the conversation

Branch

Learn about the Switch action that lets you route the conversation any one of many ways depening on previous information

Switch

Learn how the delay time action works to make your agent wait a set time period at a certain point before continuing on to the next action

Delay (time)

Delay (variable)

Learn how custom scenarios work to jump to a different point in a conversation with ease to do a different job flow

Custom Scenario

Aggression Detected

Bot Detected

Learn how each of the drag and drop actions works

Actions

Learn about the operators that are present on the switch and branch actions

Action Operators

Prohibited Words

Settings

Create a custom design with text, images, and links

Facebook

YouTube

Find answers and get help from Intercom Support and Community Experts

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