Overview
There may be jobs that do not allow your sales representatives to use certain words. For example, in the pest control industry maybe you're not allowed to use the specific word SAFE. This section allows you to tell your agent specific words that it is not allowed to use.
When Not to Use
Don't use this section for things that aren't technically forbidden. For example, if you don't like your agent saying "Hi" so much, that is not a job-specific requirement... that is something that you should edit in your persona settings instead.
Summary
CloseBot gives you all the tools you need to produce expert-level sales agents quickly and easily. Since some industries have hard requirements on words they are not allowed to use, we have created this feature to make it easy for you to put guardrails on your agents!