Overview
If your CloseBot agent doesn’t respond to a new lead and you see a “Tags Did Not Line Up With An Agent” error, the cause is usually your tag setup. This only happens when:
The lead is brand new (added to your CRM because they messaged you first, like on Facebook, Instagram, or by text)
Your agent requires certain tags before it can respond
If no tags are required, CloseBot will respond correctly, even for new leads. The error only appears when required tags are in play, because the lead’s first message arrives before the CRM has time to add those tags.
ISSUE: New inbound lead without tags
Cause
When a lead is added to the CRM because they messaged first, there isn’t time to apply required tags before CloseBot attempts to route the message to an agent.
If your agent requires a specific tag (for example, “AI ON”), the system won’t match the lead to that agent yet — producing the error.
Fix
Remove required tags from your agent’s setup.
Instead, switch to disable tags. These work in reverse: rather than saying “only leads with this tag can go to the agent,” you say “all leads go to this agent unless they have this disabling tag.”
Solutions:
#1 Flip required tags into disable tags
Instead of:
Required tag setup (causes errors): Agent only runs if lead has the “AI ON” tag.
Use:
Disable tag setup (recommended): Agent runs for everyone unless the lead has an “AI OFF” tag.
This way, brand-new inbound leads can be routed immediately, without waiting for a tag to be added. You can still use the disabling tag to exclude certain leads from the agent if needed.
#1 Use a Branch / Switch Instead of Separate Agents
You could have one job flow accept all inbound messages regardless of tag. You could add the same first message.
During this time, your CRM will be able to add any required tags and then use a branch or switch to divert the lead based on the tags.
Remember: We receive tags as a list, so always use the "contains" operator.
When You Need This Fix
Only apply this change if you expect inbound leads from outside your CRM, such as:
Instagram or Facebook direct messages
Random texts or cold inbound numbers
Other sources where the lead might not be pre-loaded in your CRM
If your team always initiates first contact (for example, sending outbound messages to form-filled leads), required tags will still work fine.