The conversation action gives a way for you to have the Agent stay put and have a conversation. This is great for points in the conversation where you want the Agent to stay there and act as a question and answer assistant.

This action has Extra Prompt within its advanced settings. This is an area where you can go to give your Agent extra information that it may need when it's at this stage. For example, the following extra prompt may be useful to give the Agent an extra nudge at this point, letting it know that it should answer questions, but subtly convince them to buy our product as well.

Notice this action is one of the actions that will cause the Agent to Say Something. Not all of our actions result in the Agent saying something.

Imagine you want a simple question and answer Agent that can book an appointment if the contact asks. First, let's add to the example we showed above. Remember, contacts starting a conversation always enter the flow at the START. However, we can allow the agent to jumpt to do something else by using a custom scenario. The agent will always return back to the point it left off on the main flow after completing sub-flows, or you can choose where to continue by connecting the sub-flow back up to any of the main flow action(s).

This is a great use of the conversation action to allow the agent to answer questions, only attempting to book an appointment if it comes up in conversation. Increase the chance of it coming up in conversation easily by including text in the conversation that says something like "subtly probe to see if the contact would be open to an appointment if it makes sense".

Try using the conversation action and let us know use cases you've found in our Facebook Community 👏 Other users love to see ideas on how to use CloseBot actions.