The Stop Responding action is pretty self-explanatory... it tells your agent to stop responding when it reaches this point in the conversation job flow. By default this doesn't change any tags or properties... it simply stops responding for good with this contact.

Maybe we would like the agent to stop responding and tag the contact as not interested if we detect they aren't interested in our product while having a normal Q&A type conversation.

First, let's drag over a conversation action that will allow the agent to stay here and have a conversation with our contact.

Next, let's create a custom scenario that listens for signs that the contact is not interested.

Finally, let's add a tag not interested if this custom scenario is triggered and add a stop responding action to stop the agent from continuing back to the main flow when it's finished with the custom scenario as is default behavior.

Let's take a look at how this agent performs when we initiate a conversation with it and trigger it to go into our custom scenario, which adds the tag and stops responding.

Try using the stop responding action and let us know use cases you've found in our Facebook Community 👏 Other users love to see ideas on how to use CloseBot actions.